At Affinitas, it has never been our goal for clients to be merely satisfied with our service.
We want them to be AMAZED with what we offer, BLOWN AWAY with how we offer it and RAVING FANS of the overall experience of being an Affinitas client.
To underline our commitment to this ethos, Affinitas has appointed a Client Service Champion.
Affinitas Accounting partner Tanya du Preez has been appointed to this role. Tanya is a trained and qualified accountant, but her day-to-day speciality is finance rather than working in the tax team.
Sitting outside the tax/accounting team puts Tanya in an ideal position to give clients an outlet to discuss their experience as an Affinitas client.
Tanya sees her role as being responsible for making sure the Affinitas team delivers more than just professional advice and timely service.
“We believe you also deserve an amazing experience as part of the package in dealing with us,” Tanya says.
“We all love to hear when we’ve done things well, but we improve by hearing what we could do better.”
“Our team culture around feedback is a really positive one, so please feel free to tell us what you think, especially if we have dropped the ball in any way.”
Ensuring clients are aware of the full range of services that Affinitas offers, and accessing the ones they need, will also be an important part of Tanya’s role as our Client Services champion.
Affinitas clients – old and new – will all receive a welcome letter from Tanya to officially introduce herself in her new role.
There will be structured feedback opportunities, such as surveys, provided at the conclusion of various services to give clients an opportunity to provide feedback on their experience.