The Australian Tax Office (ATO) is a hopeless and inefficient organisation!!!!
While I am certainly not going to say that we NEVER experience frustrations with the ATO, on the facts and figures the ATO is actually a very efficient processor of returns. Up to 25 September, 2015, the ATO had electronically processed more than 6.2million individual returns and more than 270,000 business returns for the current 2015 tax year.
In world terms, is a very efficient. From experience, most of the ATO frustrations occur when you want them to assess or look at something outside this electronic processing regime. That’s where our years of experience dealing with the ATO can work in favour of our clients.